South Central Arc User Group


Established 1990

Customer Success Manager

Cityworks

LOCATION: DeSoto, TX CLOSING DATE: 10/31/2019

POSITION PROFILE

Cityworks®–Azteca Systems LLC, functions efficiently and effectively under the leadership of the corporate President and CEO. The company is composed of the following teams: Administration, Sales & Marketing, Enterprise Solutions, Customer Success Management, and Product Development. Cityworks is a Platinum Partner of Esri and has over 600 licensed organizations throughout the world.

ORGANIZATIONAL

  • Position reports to the manager of the Customer Success Management team
  • Individual will be working closely with sales account managers to pursue opportunities and expand account activity with existing customers.

RESPONSIBILITIES AND EXPECTED ACCOMPLISHMENTS

  • Own the overall post-launch relationship with Cityworks customers
  • Increase customer platform usage and adoption
  • Ensure customer retention and contract renewal
  • Ensure customer satisfaction
  • Up-sell and uncovering new revenue opportunities
  • Establish a trusted strategic advisor relationship with Cityworks customers to drive strategic value
  • Develop, prepare, and nurture customers for advocacy
  • Work with customers to establish critical goals, key performance indicators and aid the customer in achieving their goals
  • Manage customer escalations
  • Conduct product and best practices webinars
  • Develop and maintain core product knowledge

IDEAL CANDIDATE DESCRIPTION

  • Prior experience in customer/account management type roles ensuring customer satisfaction, adoption, and retention (required)
  • Solid knowledge of Community Development (building permitting processes, code enforcement, business licensing), Public Works and Utilities in municipal and/or utility districts (water, wastewater, storm water, streets and traffic) (required)
  • Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions
  • Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail
  • Ability to interact with client teams at various levels of technical and non-technical depth
  • Enjoys the challenge of being a significant part of a growing, developing organization
  • Effective time management, decision making, analytical and problem-solving capabilities
  • Proficient in Word, PPT, Excel
  • Knowledge of Salesforce CRM, a plus
  • Knowledge of Esri GIS, a plus

PERSONALITY TRAITS AND CHARACTERISTICS

  • A high level of ethics, professionalism and confidence.
  • Excellent customer service skills with a “can do” attitude and an extremely strong drive.
  • Excellent oral and written communication skills with the ability to conduct product demonstrations
  • Outstanding analytical, problem-solving, organization, prioritization and multitasking skills
  • Individual flourishes in a high-growth tech environment and adapt well to change
  • Self-starter with a strong need for achievement

EDUCATION

  • BS/BA in business management, GIS, geography, related field

COMPENSATION / BENEFITS

  • Salary: $45,000 - $55,000
  • Company benefit package includes: 401K, Health, Life, Dental and Vision insurance
  • Travel expense reimbursement

TRAVEL

Approximately 50%.

SUBMISSION

Submit resume by email to: careers@cityworks.com

CORPORATE PROFILE

Formed in 1986, Azteca Systems initially provided GIS/IT consulting and geodata conversion and development. In

1996, the company turned its full attention to Cityworks, the world’s first GIS-centric management solution for Public Works, Utilities and Local Government. Based on the principal of utilizing the geo-database as the asset inventory for the work management system, this unique approach is not only cost effective, but efficient and powerful in achieving goals and leveraging the client’s investment in GIS.

Cityworks is a GIS-centric enterprise management tool available in conjunction with Esri’s ArcGIS Server, as well as with most other platform offerings and extension to ArcGIS. Cityworks supports the ability to create and track permits, cases, licenses, service requests, work orders, inspections and tests while managing the tasks, resource (labor, material, and equipment) associated with a maintenance activity. Cityworks is fully integrated with Esri’s leading GIS technology, Microsoft Office and Crystal Reports.

Azteca Systems, LLC is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law



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