SCAUG Cancellation / Refund / Payment Policy

Refund Requests
All SCAUG conference cancellations and requests for refunds must be made in writing as indicated below. Requests must be sent to the SCAUG President. Requests may be e-mailed or mailed. Telephone requests will not be honored.

Refund Deadline
To receive a full refund or void an existing invoice SCAUG must receive written requests no later than 30 days prior to the first day of the conference or event.

Returned Check Policy
If any checks are returned because of insufficient funds, SCAUG will charge a $35 fee. Registrants will also be required to pay the amount SCAUG is charged by the financial institution that returned the check. SCAUG reserves the right to refuse to honor future checks submitted by violators.

SCAUG Hosted Event Cancellation
In the event that SCAUG or one of the associated chapters cancels a SCAUG hosted event for any reason SCAUG will offer a full refund to the attendees.

Author Refunds
Authors who have their papers included in the proceedings are not eligible for a refund. Authors may receive a refund if they withdraw their papers before the paper is included in electronic or hard-copy proceedings.

Emergency Illness or Death of Registrant or Immediate Family Member
Refunds may be granted if an attendee is unable to attend the conference due to a family death, illness, or other extraordinary circumstance. In such a circumstance, the SCAUG President must be contacted by phone, letter or e-mail.

Registered Attendee Substitution
In the event that a registered attendee from your agency in unable to attend the event, SCAUG will allow someone else from your agency to attend in their place at no additional fee.

Event Registration Modification
If a registered attendee for an event needs to modify their registration from an In Person to a Virtual Registration later than 30 days prior to the first day of the conference or event where a registration price will change, SCAUG requires written notification / proof that you are not allowed to attend the event in person and only virtual registration for the event is allowed by your organization. In such a circumstance, the SCAUG President must be contacted by a letter or e-mail stating such and requesting the registration modification. No registration type modifications will be allowed once the first day of the event commences.

Negligent / Pending Payment Policy
SCAUG reserves the right to refuse registration / membership to individuals or agencies that have outstanding payments until the overdue payment is rendered to SCAUG.

Refunds will be made in the following ways
For payments received by credit or debit cards, the same credit / debit card will be refunded. For payments received by check a check will be sent to the original payee. SCAUG reserves the right to process refunds after conference concludes.